What to do if your new LEGO set is missing pieces?

What to do if your new LEGO set is missing pieces?

So, you've just cracked open that brand new LEGO set, ready to dive into a world of building bliss, only to find that a crucial piece is playing hide-and-seek. Don't panic! This happens sometimes. Pieces may be missing from a new set, or replaced with a similar piece. Here are some tips on what to do when those sneaky pieces go missing.

1. Do The Double-Check: Before you start hyperventilating into your brick pile and give your LEGO set a thorough once-over. Those missing pieces might just be pulling a disappearing act in plain sight, tucked away in a nook or cranny you hadn't thought to check. Trust us, they're pros at hide-and-seek!

2. Contact LEGO Customer Service: If you've turned your LEGO set upside down and inside out to no avail, it might be time to call LEGO customer service! You can find their contact information in your set’s instruction manuals. LEGO will send missing or substituted pieces for free. Just be prepared to provide some details about your set so they can work their detective skills, and note that shipping may take a few weeks.

3. Can’t wait for shipping? Come See Us in the Meantime: We have a huge assortment of pieces, and chances are, somewhere in our stash, we have the piece or pieces you’re looking for. We charge a lot per-piece price for just a few pieces, BUT if you purchased the new set from our store, not only will we give you the pieces for free, you can even text us pictures of the pieces you’re missing and we’ll get you the ones we have! 

5. Get Crafty with Substitutes: Sometimes, finding an exact replacement for a missing LEGO piece isn't in the cards. But LEGO is all about creativity, so why not embrace the challenge? Raid your own LEGO stash, scavenge from other sets, or even whip up a makeshift replacement using some creative improvisation. Who knows? You might just stumble upon a genius solution that even the LEGO designers hadn't thought of!

7. Embrace the Quirks: At the end of the day, LEGO building is all about having fun, getting creative, and letting your imagination run wild. So what if your masterpiece isn't picture-perfect? Embrace the quirks, celebrate the imperfections, and remember that it's the journey, not the destination, that truly counts. After all, where's the fun in building if everything goes according to plan?

In conclusion, losing a LEGO piece might throw a wrench in your building plans, but it's nothing a little creativity can't fix. So keep calm, keep building, and remember that every missing piece is just another chapter in your LEGO adventure. Happy hunting, builders!

Back to blog